The success of our Unqork Community relies on contributions from our Creators: answering questions, sharing best practices, providing demos, and sharing feedback. Top contributors are recognized with Subject Matter Expert (SME) status.
Jump to:
What is an Unqork SME?
Top knowledge holders and contributors to the Unqork Community. SMEs have demonstrated their expertise via several months of high engagement and many high impact contributions, earning both a high volume of points and providing a large amount of answers to community questions.
SMEs represent about 1% of our total community and 3% of regularly active users. They’re among our most active, engaged, and knowledgeable community members.
SMEs are also leading influencers and collaborators in our community. They often share their expertise via events, videos, and articles. For new community features, SMEs are invited as beta testers and advisors.
This is the top level of recognition within the community. SMEs are rewarded with featured recognition and exclusive perks in gratitude for their many contributions.
How to become an Unqork SME
As of January 1, 2025, earning SME status has three main parts: certification, contributions, and impact. Additionally, adherence to Community Guidelines is expected of all Creators and a strong requirement of SME status.
- Developer Certification from Unqork Academy ensures a strong baseline of understanding and experience with the Unqork Platform.
- 200+ points earned in 3 of 4 calendar months confirms a commitment to contributing to the community, sharing expertise in community Q&A, sharing insights, and participating in events.
- 20+ answers* provided demonstrates expertise, strengthens our knowledge base, and provides a positive impact by providing solutions.
*At least 10 of these answers must be earned during the previous 4 months. Additionally, answers that embed, link to, or restate a previously answered question are not eligible.
Maintaining SME status
Our community is at its best when our experts contribute. SMEs are expected to maintain consistent engagement and actively contribute throughout their SME term (1 year).
As of November 1, 2024, the criteria for SMEs to maintain their status is based around the following criteria:
- 10+ answers provided in a year
- Actively contributing (1+ post/reply) in at least 9 months of the year
- Above average contributions (100 points) at least once per quarter (4 times in a year)
- Adherence to Community Guidelines
If an SME cannot meet part of the above criteria, their answer quota (#1) increases as an option to maintain their status. (For example, if they fall short of criteria #3, they can maintain SME status if they provide a higher amount of answers). Additional details and monthly progress reports are provided once a Creator achieves SME status.
SME Recognition, Rewards, and Benefits
SMEs receive featured recognition for their expertise and contributions throughout their term. We are grateful for the impact SMEs have on the success of our community.
Upon earning SME
- Credly badge for Linkedin, etc
- Community badge, level, and profile icon
- Community announcement and Linkedin post
- Power User Spotlight blog and social promotion
Other Benefits for all SMEs
- Private forum for SME feedback, program questions, etc
- Extra feature: ability to mark answers on all questions, not just your own.
(SMEs have demonstrated their trusted expertise and are asked to help curate our Knowledge Base.) - Early access and invites to beta test new Community Hub features
- Quarterly updates and feedback session with Community team
- Recognition via the Meet Our SMEs blog (#3 Google result for “Unqork Expert”)
- Preferred speakers and open invitation for presentations on Community events
Upon maintaining SME
- Credly badge extended 1 year
- Featured status at the top of the Meet Our SMEs blog (#3 Google result for “Unqork Expert”)
- Linkedin recommendation from Community Director highlighting key contributions (questions answered, areas of expertise, etc) (upon request)
- Letter or email to manager highlighting contributions (optional)
