Trending Answers Feature and Recognition

Update type: Community
Trending Answers Feature and Recognition

Update from June 20, 2023:  Additional bonus points have been added for trending answers dated 60+ days prior. The original post below has been updated to reflect this and more information is available in the first comment.

In continued efforts to recommend helpful content, we have added another resource to our Community Hub home page. You will find the top ten Trending Answers paired with our recently added Trending Documentation quick links. 
 

What are Trending Answers? 

Previously answered questions that are in the top 10 most viewed over the past 30 days. 

  • Refreshed weekly on Mondays
  • Questions from any date (not just within the past 30 days)
  • Highlighted on the Community Hub home page (image below)
  • Based only on views (for now - later we hope to add content helpfulness ratings and upvotes) 
Our first set of Trending Answers on the Community home page

 

Recognition for Trending Q&A

To recognize and reward the Creators contributing these popular questions and answers to our Knowledge Base, we are introducing two new badges. 

Each badge can be earned up to five times and comes with bonus points to reflect the impact of this content. Once you earn the badge five times, you will shift to receiving 50 points (instead of badge and points). 
 

Trending Question Badges

Earned once
Earned twice
Earned 3x
Earned 4x
Earned 5x
+25 bonus points (50 bonus points after 5x)
+50 bonus points for questions dated 60+ days in the past

 

Trending Answer Badges

Earned once
Earned twice
Earned 3x
Earned 4x
Earned 5x
+25 bonus points (50 bonus points after 5x)
+100 bonus points for questions dated 60+ days in the past


 


What do you think? 

As always, your feedback is welcome and encouraged. Reply below with your thoughts and suggestions, send me a message here on the Community Hub or at community@unqork.com

After 3 months, this feature has been a great success!

I’ve noticed that most trending questions tend to be relatively recent (within the past 30 days), but occasionally a question from months - or even years - prior end up in our most viewed questions. That’s part of the value of collaborating as a community to build a knowledge base of thousands of previously answered questions. 

We have added additional bonus points to reward Creators who asked (50 points) and answered (100 points) questions that end up trending months or years later.